Support

Contact Us

For any questions, issues, or feedback, email support@deltaailabs.com. We answer within 24-48 hours.

Frequently Asked Questions

How do I reset my data?

Go to Settings > Data Management > Delete All Data. This will permanently delete all your tracking data, reflections, and preferences.

How do I change the app language?

Go to Settings > Language and select English or Spanish. The app will immediately switch to your selected language.

How do I enable iCloud backup?

Go to Settings > Data & Backup and turn on iCloud Sync. Your data will sync across all your devices signed into the same iCloud account.

How does the AI work?

You do not switch it on or ask it for anything. When you complete an evening reflection, Northe sends it through our secure proxy to third-party providers (OpenRouter and Groq) to choose tomorrow’s practice; when you open the App on a new day, it sends your recent reflections — up to the last seven days — and the profile pages it writes about you, to compose your daily north. It is included in the subscription and needs no setup — nothing to configure, no API key of your own. Usage is rate-limited per device for fair access.

Is my data private?

Your entries are stored on your device, and we never sell your personal information or use it for advertising. Two things do leave the device: your recent reflections and profile pages, which are sent to our proxy for AI processing when you finish a reflection and when you open the App on a new day, and are not stored on our servers afterwards; and anonymous crash and usage analytics go to Firebase. If you enable iCloud sync, your data goes to your personal iCloud account, which we cannot access. Read our Privacy Policy for the full detail.

How do I cancel my subscription?

Subscriptions are managed through the App Store. Go to iPhone Settings > Your Name > Subscriptions and select Northe to manage or cancel your subscription.

How do I export my data?

Go to Settings > Data Management > Export My Data. Your data will be exported in JSON format, which you can save or share.

What are Mental Models?

Mental models are thinking frameworks from great thinkers like Kahneman, Seneca, Charlie Munger, and more. Northe includes 73 mental models to help you make better decisions and understand patterns in your life.

Still need help?

We’re here to help. Send us an email at support@deltaailabs.com and we’ll get back to you within 24-48 hours.